Cookie Policy
Last updated: April 4, 2026
What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site. Cookies help us remember your preferences, understand how you use our platform, and improve your experience.
How We Use Cookies
We use cookies and localStorage for the following purposes:
- Authentication: To keep you logged in and maintain your session security via JWT tokens stored in localStorage.
- Preferences: To remember your settings, selected shop, and display preferences.
- Payment Processing: Third-party payment processors (Cryptomus, OxaPay) may set cookies during the checkout process to facilitate secure payment transactions.
- Security: To detect and prevent fraudulent activity and protect your account.
Cookie Inventory
The following table lists all cookies and local storage items used by Shoplio:
| Name | Type | Purpose | Duration | Party |
|---|---|---|---|---|
| accessToken | localStorage | Merchant dashboard authentication (JWT) | 15 minutes | 1st party |
| refreshToken | localStorage | Token refresh for persistent sessions | 7 days | 1st party |
| customer_token_{slug} | localStorage | Store customer authentication (per-store JWT) | 15 minutes | 1st party |
| customer_refresh_{slug} | localStorage | Store customer token refresh | 7 days | 1st party |
| auth-storage | localStorage | Persisted auth state (Zustand store) | Persistent | 1st party |
| Cryptomus cookies | Cookie | Payment processing during checkout | Session | 3rd party |
| OxaPay cookies | Cookie | Payment processing during checkout | Session | 3rd party |
Types of Cookies We Use
Essential Cookies (Strictly Necessary)
These cookies and storage items are necessary for the website to function properly. They enable authentication, secure access to your account, and processing payments. These do not require consent under GDPR as they are strictly necessary for the service you have requested. You cannot opt out of these.
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your selected shop and display preferences. They are set by Shoplio and are necessary for the platform to function as expected.
Cookie Consent
Under the GDPR and the ePrivacy Directive, non-essential cookies (such as analytics or marketing cookies) require your explicit consent before being set. Shoplio currently uses only essential and functional cookies/storage that are strictly necessary for the platform to operate. These do not require consent.
If we introduce non-essential cookies (e.g., analytics) in the future, we will implement a cookie consent banner that requests your explicit opt-in consent before any such cookies are placed. You will be able to manage your preferences at any time.
Managing Cookies
You can control cookies and localStorage through your browser settings. Most browsers allow you to:
- Block all cookies or third-party cookies only
- Clear cookies and site data when you close the browser
- View and selectively delete stored cookies and localStorage data
- Receive notifications when cookies are being set
Please note that blocking essential cookies or clearing localStorage will log you out and may prevent the platform from functioning properly.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Material changes will be communicated through a notice on the platform. We encourage you to review this policy periodically.
Contact Us
If you have any questions about our use of cookies or this policy, please contact us at [email protected] or visit our contact page.