Terms of Service

1. Acceptance of Terms

By accessing and using Shoplio ("the Platform"), operated by Shoplio AB, a company registered in Sweden, you accept and agree to be bound by the terms and conditions of this agreement. If you do not agree to these terms, you should not use this service.

2. Use of Service

You may use Shoplio to create and manage digital goods stores, process payments, and deliver digital products to customers. You agree to use the service only for lawful purposes and in accordance with these terms.

3. Age Restrictions

You must be at least 18 years of age to create a merchant account on Shoplio. By registering, you represent and warrant that you are at least 18 years old. Buyers must meet the minimum age requirement applicable in their jurisdiction to enter into binding contracts. Merchants are responsible for verifying age compliance for any age-restricted products they sell.

4. Prohibited Content

You may not use Shoplio to sell illegal goods, stolen content, malware, or any content that violates applicable laws. We reserve the right to remove any content and terminate accounts that violate these terms.

In particular, the following are strictly prohibited:

• Account credentials, login information, or access tokens that were obtained without authorization or that violate the terms of service of any third-party platform (including but not limited to streaming services, gaming platforms, social media accounts, and software subscriptions)
• Stolen, leaked, or illegally obtained data, including personal information, databases, or credentials
• Products that facilitate unauthorized access to third-party systems, services, or accounts
• Content that infringes on intellectual property rights of any third party
• Any goods or services that are illegal under Swedish law, EU law, or the laws of the buyer's jurisdiction

Shoplio reserves the right to investigate suspected violations, suspend or terminate accounts, and cooperate with law enforcement authorities where required.

5. Merchant Responsibility

Merchants are solely responsible for the products and services they list and sell through Shoplio. This includes, but is not limited to:

• Ensuring that all listed products comply with applicable laws and regulations in their jurisdiction and the jurisdictions of their buyers
• Ensuring that products do not infringe on the intellectual property rights, terms of service, or contractual rights of any third party
• Providing accurate product descriptions and fulfilling orders as described
• Handling customer support, refunds, and disputes related to their products
• Complying with all applicable tax obligations, including VAT where required

Shoplio acts solely as a technology platform and marketplace facilitator. Shoplio is not a party to transactions between merchants and buyers, and bears no liability for the legality, quality, or delivery of products sold by merchants. Merchants agree to indemnify and hold Shoplio harmless from any claims, damages, or losses arising from the products or services they sell.

6. Intellectual Property

All content, trademarks, logos, and software associated with the Shoplio platform are the property of Shoplio AB and are protected under Swedish and international intellectual property law. You may not copy, reproduce, distribute, or create derivative works of any Shoplio platform materials without prior written consent.

Merchants retain ownership of their product listings, descriptions, and uploaded content. By uploading content to Shoplio, merchants grant Shoplio a non-exclusive, worldwide, royalty-free license to display and distribute such content solely for the purpose of operating the platform and facilitating transactions. Merchants represent and warrant that they have the right to grant this license and that their content does not infringe on the rights of any third party.

7. Payment Processing

Payments are processed through our third-party payment providers (including Cryptomus and OxaPay). You are responsible for ensuring your payment settings are correctly configured. We are not liable for payment disputes, chargebacks, or delays in processing caused by third-party payment providers. All cryptocurrency transactions are final and irreversible by nature of blockchain technology. Platform fees are deducted from withdrawals as specified in the pricing section of the platform.

8. Data Protection & GDPR

Shoplio AB is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Swedish Data Protection Act (Dataskyddslagen).

Data Controller

Shoplio AB is the data controller for personal data collected through the platform (merchant accounts, platform usage). Individual merchants act as independent data controllers for the personal data of their customers.

Data We Collect

• Account information (email address, authentication provider details)
• Transaction data (order amounts, payment references, cryptocurrency wallet addresses for withdrawals)
• Technical data (IP addresses, user agent strings for fraud prevention)
• Customer data provided by buyers during checkout (email, as configured by the merchant)

Legal Basis for Processing

We process personal data based on: (a) performance of our contract with you (providing the platform services), (b) compliance with legal obligations (e.g., fraud prevention, tax records), and (c) our legitimate interests (platform security, service improvement).

Your Rights

Under the GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict or object to processing, data portability, and lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY). To exercise these rights, contact us at [email protected].

Data Retention

We retain personal data for as long as your account is active and for a reasonable period thereafter for legal, tax, and audit purposes. Transaction records are retained for a minimum of 7 years in accordance with Swedish bookkeeping requirements (Bokföringslagen).

International Data Transfers

Where personal data is transferred outside the EU/EEA (e.g., to payment processors), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

9. Account Termination

We may terminate or suspend your account at any time for violations of these terms, with or without prior notice. Upon termination, any pending withdrawals will be processed within 30 days, subject to compliance review. You may also delete your account at any time through your account settings. Termination does not relieve you of any obligations incurred prior to termination.

10. Dispute Resolution

In the event of a dispute between you and Shoplio, we encourage you to first contact us at [email protected] to attempt to resolve the matter informally.

For disputes between merchants and buyers, the merchant is primarily responsible for resolution. Shoplio may, at its sole discretion, intervene or mediate disputes, but is under no obligation to do so.

If you are a consumer within the EU, you may also submit complaints through the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of Sweden, as outlined in the Governing Law section below.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Shoplio is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the service. Nothing in these terms excludes or limits liability for fraud, gross negligence, or any liability that cannot be excluded under Swedish or EU law.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Sweden and applicable European Union regulations. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Stockholm, Sweden. If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

13. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated via email or through a notice on the platform at least 30 days prior to taking effect. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

14. Contact

For questions about these Terms, contact us at [email protected]