Shoplio's chat integration is built around Telegram: five bots you connect with your own BotFather tokens, from sale alerts to a bot your customers can buy from. Discord is where Shoplio runs its merchant community and support. There is no Discord bot that sells your products, and this page says exactly what each side does.
Telegram bots are part of Pro ($19/month) and Enterprise ($69/month). Each one uses a bot you create with @BotFather, so messages come from your brand, not from Shoplio.
Pro and Enterprise shops can also use an AI ticket assistant. It is a beta, and it is off by default on the platform, so it may not be available to you yet. When it is, it suggests a reply and an action for you to approve. It only acts on its own if you switch on auto mode, and then only within the actions and the credit limit you allow. Credits go to store balance, never out as crypto.
When a paid plan ends and its 24-hour grace period passes, the owner, channel, manager and tickets bots are switched off. If you pay for the plan again, the bots that were on are switched back on. Your tokens and settings are kept.
Shoplio runs a Discord server for merchants. When linking is available, Settings shows a Discord tab: connect your Discord account and, once you have joined the server, you receive a Verified Merchant role and a role for your plan (Free, Pro or Enterprise). Roles follow your plan within minutes, and disconnecting removes them. The server is also where Shoplio's own support tickets are opened, by category, including questions about Cryptomus and OxaPay payments.
Shoplio does not offer a Discord bot for your storefront or Discord order notifications. To sell to a Discord community, share your store link (or your custom domain) in your server; every purchase still runs through the normal checkout and automatic delivery.
Yes, on Pro and Enterprise. The Store bot lets customers browse your products, buy, pay with their store balance in the chat or get a crypto invoice link, and check their orders and balance. Delivery is the same automatic delivery as the website.
No. Shoplio's Discord bot runs Shoplio's own merchant server: plan roles for linked accounts and support tickets. To sell in Discord, share your store link there.
Set up the Channel bot in Settings > Telegram Bot with your bot token and channel ID. When you restock, it posts your restock message to the channel.
Yes. The Tickets bot lists open tickets and lets you reply, resolve or deny them. Replacing goods or crediting balance from Telegram needs an explicit confirm in the command.
No. Telegram bots need Pro ($19/month) or Enterprise ($69/month).
Open a hosted store for keys, accounts and files, take crypto through Cryptomus or OxaPay, and deliver automatically. Free plan; fees stated plainly.
Shoplio delivers keys, accounts and download links the moment a crypto payment confirms: encrypted stock, pre-orders, refunds to balance and an API.
Put your Shoplio store on your own domain with one CNAME record. SSL is issued for you. How to connect it, what each status means, and the limits.
A REST API for products, variants, stock, orders, delivery, customers and balances. Scoped keys, 60 requests a minute, on Pro and Enterprise.
No card and no subscription. Upgrade only when you need a paid feature.